You will be responsible for ensuring all IT systems run efficiently, securely and in alignment with operational needs.

You will:
• Manage and maintain all hotel IT infrastructure and systems
• Ensure data security, network integrity and system reliability
• Support all departments with IT solutions and troubleshooting
• Oversee property management systems and integrations (e.g. PMS, POS)
• Manage external IT providers and service contracts
• Implement upgrades and new technologies aligned with business needs
• Ensure compliance with Hilton IT standards and cybersecurity policies
• Ensure alignment with Crimson group standards and coordinate accordingly

About You
• Proven experience in a similar role within hospitality or a service-driven environment
• Strong knowledge of networks, systems, cybersecurity and hotel IT platforms
• A proactive, problem-solving mindset
• Ability to communicate effectively with both technical and non-technical teams
• Strong organisational skills and attention to detail
• Fluent in Portuguese and English

This is a key leadership position responsible for ensuring the smooth, safe and efficient operation of all hotel facilities.

You will:
• Lead and develop the maintenance team
• Oversee all technical operations, ensuring five-star standards are consistently met
• Implement preventive maintenance programes including BMS.
• Ensure compliance with health and safety and Hilton brand standards
• Manage budgets, contractors and procurement
• Drive sustainability and energy efficiency initiatives
• Respond effectively to operational challenges and emergencies

About You
• Proven experience in a similar leadership role within a luxury hotel
• Strong technical expertise (electrical, mechanical, HVAC)
• A hands-on, solutions-driven approach
• Strong leadership and organisational skills
• Solid understanding of compliance and safety standards
• Fluent in Portuguese and English

You will oversee all rooms-related departments, ensuring the highest standards of service, efficiency and guest satisfaction.

You will:
• Lead Front Office, Housekeeping and Guest Services teams
• Ensure outstanding guest experiences from arrival to departure
• Monitor performance, KPIs and guest satisfaction scores
• Manage staffing, training and team development
• Drive operational efficiency and service excellence
• Ensure compliance with Hilton brand standards
• Handle guest feedback, ensuring a positive and memorable experience

About You
• Proven experience in a senior Rooms Division or Front Office leadership role within a luxury resort hotel
• Strong leadership and people management skills
• Excellent guest relations and problem-solving abilities
• Highly organised with strong attention to detail
• Results-driven, with a focus on quality and service standards
• Fluent in Portuguese and English

As Front Office Manager, you will oversee the Front Office Team, ensuring that every guest receives a seamless and memorable experience from check-in through to check-out.

You will:
• Oversee the entire Front Office operation to maintain exceptional service standards
• Lead, inspire and develop the Front Office team through coaching and training
• Ensure VIP and returning guests are recognised and receive personalised service
• Monitor guest satisfaction levels and drive continuous improvement initiatives
• Maximise room occupancy and revenue opportunities through effective upselling techniques
• Manage departmental objectives, schedules, budgets, policies and procedures
• Ensure team members maintain excellent grooming, professionalism and service delivery
• Maintain strong communication and collaboration with all hotel departments
• Monitor staffing levels in line with operational business demands
• Conduct regular team communication meetings and performance reviews
• Recruit, train and develop Front Office team members
• Ensure compliance with hotel security, fire regulations and health & safety procedures
• Support operational excellence while maintaining a warm and welcoming guest environment

About You
• Minimum of 3 years’ experience in a Front Office leadership or supervisory role within a luxury hotel environment
• Degree or diploma in Hotel Management or equivalent qualification preferred
• Strong leadership, interpersonal and communication skills
• Commercially aware with strong understanding of revenue opportunities and guest satisfaction
• Experience managing teams, performance and departmental operations
• High level of IT proficiency and familiarity with Property Management Systems
• Professional, organised and detail-oriented approach
• Accountable, resilient and able to perform under pressure
• Passionate about delivering outstanding customer service
• Fluent in Portuguese and English
• Flexible and capable of working both independently and collaboratively

You will oversee all bar operations, ensuring the highest standards of service, creativity, operational excellence and guest satisfaction.

You will:
• Lead the pre-opening setup of all bar operations across the property
• Develop beverage concepts, menus and operational standards
• Recruit, train and develop bar teams
• Curate and enhance beverage menus, including cocktails, wines, premium spirits and non-alcoholic offerings
• Ensure exceptional guest experiences through outstanding service and innovation
• Monitor performance, quality standards and guest satisfaction
• Drive operational efficiency, cost control and profitability
• Ensure compliance with Hilton brand standards and licensing regulations
• Collaborate closely with the Food & Beverage team to deliver memorable guest experiences
• Ensure a seamless transition from pre-opening to full operations

About You
• Proven experience in a senior bar leadership role within a luxury hotel, resort or high-end hospitality environment
• Strong knowledge of mixology, premium beverages and emerging industry trends
• Excellent leadership and people management skills
• Strong guest relations and problem-solving abilities
• Commercially minded, with experience in stock control and cost management
• Highly organised with strong attention to detail
• Experience in a hotel pre-opening environment is advantageous
• Fluent in Portuguese and English

You will support the daily Human Resources operations, helping to ensure a positive employee experience while maintaining high standards of organisation, compliance and operational excellence.

You will:
• Support recruitment and selection activities across all hotel departments
• Coordinate onboarding and employee integration processes
• Assist in the preparation and maintenance of employee records and HR documentation
• Support payroll preparation and time & attendance processes
• Help ensure compliance with labour legislation, company policies and HR procedures
• Assist in coordinating training and employee development initiatives
• Support employee engagement activities and internal communication
• Provide day-to-day administrative and operational support to the Human Resources Department
• Assist in the implementation of HR systems, policies and procedures during the pre-opening phase
• Contribute to creating a positive and engaging employee experience from pre-opening through operations

About You
• Previous experience in Human Resources, preferably within hospitality or fast-paced environments
• Good understanding of HR administration and Portuguese labour legislation
• Strong organisational and multitasking skills with excellent attention to detail
• A proactive and hands-on approach, with the ability to work autonomously
• Excellent interpersonal and communication skills
• Positive attitude, flexibility and strong team spirit
• Experience in a hotel pre-opening environment is advantageous
• Fluent in Portuguese and English
• Proficiency in Microsoft Office; experience with HR systems is an advantage (Primavera – Visual cegid)

As Content Creator, you will be responsible for developing creative and engaging content that enhances the brand’s digital presence and increases awareness, engagement and desire for the hotel experience.

You will:

• Create and manage content across all hotel digital platforms, including Instagram, Facebook, LinkedIn, Google, website, Brand.com and OTAs
• Develop and implement a content strategy aligned with the brand positioning and commercial objectives
• Plan and oversee photography and videography shoots, ensuring premium content aligned with the hotel’s visual identity
• Develop and implement a strategy for TikTok deployment and growth
• Own and manage the hotel’s content calendar, ensuring consistency in brand communication
• Monitor reach, engagement and growth across digital platforms, analysing results and identifying opportunities for improvement
• Work closely with operational teams to promote guest experiences, activations, outlets and key hotel moments
• Manage relationships with influencers, content creators and PR agencies, ensuring qualified exposure aligned with brand objectives
• Manage social media interactions and inboxes, delivering communication aligned with a premium guest experience
• Collaborate with internal teams and key stakeholders to ensure content remains relevant, updated and aligned with the hotel’s overall strategy. 

About You

• Proven experience in content creation, social media or digital marketing, ideally within hospitality, tourism, luxury or lifestyle sectors
• Experience in photography and videography, including content creation for digital platforms
• Strong creativity, visual awareness and storytelling skills
• Solid understanding of digital trends, engagement strategies and social media platforms
• Excellent planning, organisational and multitasking abilities
• Strong written and verbal communication skills
• Self-motivated, proactive, flexible and results-driven mindset
• High attention to detail and commitment to exceptional visual standards
• Knowledge of image and video editing tools (preferred)
• Fluent in Portuguese and English
• Ability to work independently and collaboratively in a fast-paced and dynamic environment