“Felt like home”
I was surprised nicely that the receptionist had no difficulty to pronounce my name, first time since I'm in UK :) She was very friendly and showed desire to assist me - anticipated me by saying how I can go to the airport early in the morning.
The room was clean and big, maybe my first time in hotel in UK when I'm not feeling like cat in a box :) I had everything needed for my one night stay, even my favorite TV series on TV :) The light, the curtains and the coach made me feel like home and to be honest I was pretty unhappy I had to leave on the other day.
I slept like a baby, it was quite and confy room!
“A brilliant concept”
The best way to get to Heathrow from where we live on the East Coast is by car: this hotel offers a brilliant scheme which involves a night's stay then leave the car at the hotel from whence it is collected and parked then brought to meet you at the terminal! I admit to having my doubts but it worked perfectly.
The hotel is a fairly standard HI Express: good, simple quality but nothing luxurious; good service and an adequate dinner and breakfast but, frankly, the attraction of the above parking scheme which actually works out cheaper than using the on airport car park means we will use this hotel again, and again, and again!
“Excellent customer service!”
I just stayed here and the value for money is amazing really modern and clean rooms, very quiet. I needed to print of my boarding pass (I'm not very good with computers) and the lovely receptionist called Judith was so helpful she did it all for me, amazing customer service. Check in very quick and smooth and good breakfast. I was also very impressed with the free wifi and printing facilities!! Would really recommend and would stay here again. Thanks Judith!
Having stayed at a very disappointing HI Express outside Newcastle we were very apprehensive above this hotel. Our feared were allayed by first class service; very good food; lovely bedroom; 24-hour front desk and an excellent deal with "ClickPark" for long stay off site parking for Heathrow Terminal 5. The hotel is easy to find off the M4 and highly recommended
“Excellent location for Andre Rieu”
We stayed at this hotel for 1 night after a concert in Wembley Arena by Andre Rieu - arranged by Newmarket Holidays. The staff were efficient, the room was clean and spacious. We asked for a quiet room having been advised of a very busy road out front - this proved a very good move - staying to the rear of the property. Breakfast was hot and plenty of choice - hot and cold. Excellent stay all round